FAQs

Answers to the questions we are asked most about carpet and upholstery cleaning. Can’t see yours? Call us on (08) 7081 7850.

How long does carpet take to dry after steam cleaning?

Usually 4 to 8 hours, depending on carpet thickness, humidity and airflow. Opening windows or running fans or the air conditioner speeds it up. Thick wool carpet in winter can take longer.

Can I walk on the carpet straight after cleaning?

Yes, in clean socks or bare feet. Avoid outdoor shoes until the carpet is fully dry, and take care stepping from damp carpet onto tiles or floorboards, which can be slippery.

Will all stains come out?

Most do. Some marks, such as bleach spots, hair dye, old pet urine and anything that has changed the colour of the fibre, can be permanent. We will tell you what to expect before we start.

When can furniture go back?

Once the carpet is completely dry. Furniture placed on damp carpet can leave rust marks from metal feet or stain transfer from timber legs. If something has to go back sooner, put plastic or foil under the legs.

How often should carpets be professionally cleaned?

About every 12 months for most homes, and every 6 months if you have pets, young children or allergies.

Steam cleaning or dry cleaning: which is better?

Steam cleaning (hot water extraction) cleans deeper and suits most homes. Dry cleaning uses very little moisture and dries in an hour or two, so it suits lightly soiled carpet and areas that need to be back in use quickly.

Should carpets be cleaned before or after an end of lease clean?

After. Carpets are always the last job, once the furniture is out and the rest of the clean is finished. Book the carpet clean for the day before your final inspection so it has time to dry.

What should I do before the cleaner arrives?

Pick up small items, toys and breakables from the floor, vacuum if you can, and make sure there is access to power, water and parking close to the door. Point out any stains you are worried about.

How do I get a stain out of a fabric couch?

Blot the spill with a clean white cloth straight away; do not rub. Check the care tag: W means water-based cleaners are safe, S means solvent only, and X means vacuum only. If the tag allows water, dab with a little mild detergent in cool water and blot dry. Old or large stains usually need professional extraction.

How do I get urine or sweat stains out of a mattress?

Blot up as much as you can, then apply an enzyme cleaner and let it sit for the time on the label before blotting again. Avoid soaking the mattress, because moisture trapped inside is slow to dry. Stains that have set, or odours that keep returning, need professional cleaning.

Does steam cleaning get rid of dust mites?

Hot water extraction removes a large share of dust mites and the allergens they leave behind from carpets, mattresses and upholstery. They do return over time, so regular vacuuming and washing bedding hot between professional cleans keeps numbers down.

Which Adelaide suburbs do you service?

All of metropolitan Adelaide: the city, and the eastern, northern, western and southern suburbs. See areas we service, or call to check your suburb.

Have more questions? Give us a call.